Kinetic Data Handbook
  • Kinetic Data handbook
    • Handbook onboarding
    • Handbook processes and policies
    • How to update the handbook
  • Company
    • Welcome letter
    • About Kinetic Data
    • Mission, vision and values
    • Our organization and leadership structure
    • Business model
    • Product history
  • Working At Kinetic Data
    • Where we work
    • Core Work Hours
    • Benefits and perks
      • 👨‍⚕️Healthcare
      • ⛳Retirement 401(k)
      • 🏆Benefit Hub
      • 🏖️Paid Time Off
      • 🎉Company Holidays
    • Workplace policies and practices
      • Code of ethics
      • Drug policy and Drug-Free Workplace Act
      • EEO and Non-Harassment policy
      • Employee Referral Bonus
      • Employee Training and Development Policy
      • Home Office Allowance
      • Paid Time Off Policy
      • Parental Leave Policy
      • Travel and expenses
      • Workplace conduct
    • Company measures
      • Metrics that matter
      • Corporate objectives
  • A Day in the Life (How we Work at Kinetic Data)
    • Our internal systems
    • How we communicate
      • Guiding principles
      • Communication channels
      • Chat etiquette and procedure
      • Calendar etiquette and procedure
      • Meeting etiquette and procedure
  • Operations
    • Client Services
      • Customer Success
        • Support
          • Customer Support Playbook
            • Product Overview
            • Support Tickets
            • Customer Support Tools
            • Troubleshooting
            • Handling Escalations
            • Handoff to Support
            • Conclusion
      • Delivery
        • Delivery Playbook
          • Product overview
          • Sales phase
            • Delivery team estimation
            • Factors affecting estimation
            • Estimation pitfalls to avoid
          • Project management
            • Google Drive folder structure
            • Google Docs meeting notes
            • General meeting tips
            • Harvest
            • Kinetic Data’s time tracking conventions
            • Monday project boards
            • Approvals and budget management
            • Communication planning
          • Initiation phase
            • Sales to delivery process
          • Planning and design phase
            • Asset and deliverables
            • Monday task creation
          • Execution phase
            • Delivery Git
            • Sprint cadence
            • RIDAC tracking
          • Validation phase
          • Completion phase
          • Hypercare
            • Handoff to support
          • Conclusion
          • Appendix — Delivery Terminology
          • Appendix — Monday board template
      • Job Descriptions
        • Head of Client Services
        • 🐳Customer Success Manager
        • Training Manager
        • Technical Writer
        • Support Specialist
        • Platform Specialist I
        • Platform Specialist II
        • Lead Platform Consultant
        • Platform Architect
        • Technical Project Manager
        • Infrastructure Support Engineer
    • Engineering
      • Platform operations
        • kinops Platform Updates and Maintenance
      • Security
        • Privacy
          • Data deletion requests
          • Data subject access requests
        • Security operations
        • Policies
  • Support, Education, and Learning
    • Learning Resources
      • Kinetic Data Documentation Style Guide
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  1. Company

Welcome letter

It is with great pleasure that we welcome you to Kinetic Data! We are very happy to have you join us and want your experience to be rewarding and challenging. We take pride in our employees and hope you find a home here.

Kinetic Data (Kinetic, KD) complies with all federal and state employment laws; this handbook generally reflects those laws. The Company also complies with applicable local laws, although there may not be an express written policy regarding those laws in the handbook.

Please take the time now to read this handbook carefully. Please understand that no employee handbook can address every situation in the workplace.

If you have questions about employment or any provisions in this handbook, our HR team.

We wish you success in your employment here at Kinetic Data!

All the best,

John Sundberg, CEO of Kinetic Data Inc.

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Last updated 6 months ago

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