Hypercare

The Hypercare warranty phase is a critical stage in the Delivery project that follows the launch to production. During this phase, the focus is on addressing any issues and bugs reported by the customer, providing customer support and maintenance as required, and ensuring that the system continues to meet the customer's expectations.

• Addressing Defects: To address any issues or bugs that are identified during the customer's use of the system, the Delivery Team should track and prioritize them for prompt resolution. Additionally, any Requests for Enhancements (RFEs) that are not related to defects or covered under the Hypercare Phase should be identified and discussed with the customer. These requests should also be shared with the Support and Sales teams, as needed. By following these steps, the team can ensure that any issues or requests are addressed efficiently and effectively, ultimately improving customer satisfaction.

• Providing Support: This includes responding to any questions or issues that arise, providing guidance on how to use the system, and addressing any maintenance tasks that may be required.